Keep Those Real Estate Referrals Flowing

Here are some basic ways to keep them flowing:

Offer excellent service, ideally in a way that makes you stand out as a unique provider.
Be reliable. Always be there and always follow up.
Be knowledgeable, especially in the areas that are your specialty.
Be easy to contact.
Build relationships with colleagues and other people in the community.
Provide your insights freely.
Seek customers broadly.
Show your gratitude deeply.

Source: Inman News, Katie Lance (07/06/2010)

Have You “Checked-In” to Today’s Hottest Mobile Technology?

On Four Square, I am the mayor of my local Starbucks, a sno-cone stand (it is summer after all), a popular mid-century modern furniture store, as well as my hair salon, to name a few. If you have no idea what I am talking about or aren’t sure why you should care, tune in.

Location-based applications are growing stronger every day and should be on your need-to-know list. Part social city guide and part game, location-based applications include Four SquareGowalla and Loopt. Each of these sites focus on one thing: connecting you to the community. And, just like the early days of Facebook and Twitter, a lot of people still don’t “get” these applications.

If this is something you are pondering, here are three reasons I suggest you start using location based sites (a little bit for fun and a little bit for business):

1. They are quick and easy to use.

All you have to do is create an account, sign in on your mobile device and click “check in” at any venue or location.

2. You can show your local expertise.

You probably know a lot about what your town has to offer. Now that you have signed up, utilize that knowledge by giving tips on local businesses that you frequent. This is another way for you to connect with potential clients and get your name out there.

One of the most interesting things on Four Square happened the first time I “checked in” at my local grocery store. As soon as I checked in, a tip from a Four Square friend about a café nearby came on the screen. I had the option of saving or deleting the message. It was brilliant because I had never heard of the café and it immediately made me think that I should check it out. And, that my friend must be familiar with the area.

So, what does it mean to be “mayor”? Each time you check in you are in the running to become the mayor of a venue. The mayor of a venue is the person who has visited the location the most in a given time period (usually 2 months). When you are named mayor of a venue, it shows up on their Four Square page. Smart businesses with products to offer consumers, like Starbucks, are capitalizing on this by giving incentives to users and mayors who frequent their establishment.

Of course, sometimes being mayor is fun for bragging rights. In my Twitter feed I have seen many mayor battles for Keller Williams offices, which has been fun to watch. But, I don’t suggest feeding every Four Square check-in to Twitter.

3. These sites are growing in YOUR city.

On June 16, Four Square reached 1.6 million users and word is that at least 10 people check in somewhere every second! The site is partnering with many brands including the Wall Street Journal and Bon Appetit magazine, to name a few.

Gowalla is another leader in the location-based craze and has been creating exciting partnerships. Recently the company partnered with Best Buy to give away free Eye-fi cards and also with USA Today to create “road trips” with suggested locations to check in to.

This blog post is just scratching the surface of the location-based applications. There are many other hot issues surrounding location such as privacy issues, when you should and should not feed your check-ins to Twitter, and much more that we will touch on in the future. In the meantime, give us your opinion–should agents use location-based applications and why or why not?

KW Mentioned on Mashable!

Last week, Mashable, the undisputed Web authority on all things social media gave KW the thumbs up for its YouTube presence. The article titled, “How Real Estate Pros are Using Social Media for Real Results,” discussed how real estate agents, despite the downturn in the industry, are upping their social media skills for successful lead generation activities. Here’s what they had to say about Keller Williams Realty:

YouTube also presents a valid platform for sharing real estate tips. For example, Keller Williams Realty International, a real estate franchise company, maintains a YouTube channel full of videos on monthly real estate reports, real estate advice and current company events. Keller Williams boasts nearly 400,000 video views, 100,000 channel views and 2,000 subscribers. Those are numbers worth celebrating.

If you are a real estate professional, keep an eye out ways you to showcase your expertise and local knowledge. You should start to see an increase in interaction, as you provide useful, relevant information to others.

With nearly 20,000 fans on Keller Williams Realty’s Facebook Page and another 7,234 on our company Twitter page, we have one of the largest followings on these social media sites. (Click here for the full article).

The Three M’s of Marketing Success

Have you ever spent hundreds of dollars and countless hours on an ad or mailing program, only to stare at your silent phone?

If so, you’re not alone. Most agents spend an enormous amount of time learning about “real estate”, but very little learning about the “elements” that turn your advertising (or any marketing or prospecting efforts) from a “sunk cost” to a true “money-maker”.

The truth about real estate success is this: Even the most competent and knowledgeable agent will go broke without a steady, consistent stream of qualified, motivated buyers and sellers.

So while knowledge about real estate is essential to being a competent agent, it’s not going to write your ticket to success. You also need to develop prospecting and marketing skills designed to create an on-going flow of leads and clients.

Money-making marketing isn’t difficult if you know a few basics. In fact, all successful marketing has three essential components. I call them…

The Three “M’s” of Marketing Success

The next time you set-out to create a successful ad, post card, or even if you decide to cold prospect (or the next time you’re perplexed as to why your wonderful promotion didn’t work), think about these three ingredients…

#1: Select the Right MARKET

It sounds rather obvious, but most agents fail with their marketing right here – they fail to target the “hungry crowd“… people who are “right now” facing a problem about real estate, and are motivated and interested in what you may be offering.

What do I mean by “market”?

A “market” is a group of people who share a common demographic (statistical description, such as location, occupation, income, etc.) or psychographic (belief wiring). Your goal is to select a market that has an immediate, pressing desire for your services.

Want an example?

About 6 months ago an agent called me because she had been farming a “high-end” subdivision for over 9 months, and her efforts produced zero calls or listings. When I asked her to hop on her trusty MLS system and take a look at the market, she noticed that only 2 homes had sold in the entire area over the past year!

She had been fishing in an empty pond.

I then told her to select 5 decent markets in her area based on casual knowledge, and using here MLS system analyze each market for # of homes sold, average sales time, # of dominant agents in the market and a few other statistics.

By comparing 5 markets based on these criteria, all of a sudden one of the areas stuck out as a higher-potential market than the others – an area with lots of activity, high turnover, short sales times, fewer dominant agents, etc. Within 30 days working these markets she had her first listing, and is now making a small fortune from her farming efforts.

So how do you find hot markets? How do you find the well-stocked ponds that will produce consistent business for you, year-in and year-out?

The secret is to pay attention to where the dominant activity exists for the type of homes you specialize in selling.

If you’re a luxury market specialist, do your homework and locate luxury areas with better activity than others. If resort properties or horse properties are your specialty, then analyze the best resort or horse property subdivisions to target.

If you’re looking for buyers, examine your market for segments where the highest volume of buyers exist (get cozy with your local board and you can find lots of market data). Between your MLS and a trusty Excel spreadsheet, the answers are right at your fingertips.

But you want to know the one “market” that will out-perform anything else as much as 16 to 1? It’s your “Power List”…your list of past clients, friends, family and acquaintances.

If you’re interested in building a booming “Power List” business click here to learn more.

To sum up this first “M”… go where the pond is stocked from the beginning, and your odds of success will be much greater when you cast your line.

Let’s move on to the second “M”…

#2: Select the Right MEDIUM

Once you’ve found your market(s), the next question you should ask yourself is: “Where does my target market get information that’s important to them?”

The secret is to tap into the lines of communication and information that your market already finds credible and helpful.

Most agents are seduced into finding mediums (magazines, newspapers, etc.) based on the highest circulation, but that’s a BIG mistake because you’re going to pay for exposure to people who have no interest in your services – it’s called “waste circulation” and it’s very costly.

Find a medium that reaches your targeted prospect and only your targeted prospect.

You might choose to use direct mail after performing an analysis like the example above. You might locate a homeowner newsletter to contribute a helpful article about buying or selling in the area. Or you might find a bedroom newspaper that specifically targets the area you farm.

Either way, the “secret” to success is in finding well-targeted, small ways to reach your prospect and only your prospect. That’s because every dollar (and minute) counts when you’re prospecting for leads and clients.

The more you target by selecting the right medium for your promotions, the more money you make.

And the final “M” is this…

#3: Create the Right MESSAGE

All of your advertising, mailings or any other marketing should have one and only one objective: Motivate qualified buyer and seller prospects to CALL YOU or hire your services!

If they don’t call or hire you, you’ve wasted your money.

But most agents believe that, if they put up their photo with a “call me for more information” they’ve done the job. Wrong!

You will find volumes of books and courses about direct response marketing and ways to motivate prospects to call you, but here’s a quick 4-point checklist that will almost instantly improve the success of all your marketing.

  • Capture Attention with a Benefit-Rich Headline and Lead. Your headline is your “ad” for your ad or letter or even your listing presentation – no it’s not your name or your big company logo. It’s the specific call-out message that causes your reader or listener to stop and take notice, just like a headline in a newspaper article works. Your “lead” is what you say in the first 5 seconds that captures the attention of your reader and motivates them to read on.
  • Stimulate Interest by Harmonizing with Your Prospect. How do you get people interested in you? By talking about the problems they face and the desires they seek. It’s not about you; it’s about them! When you connect with your prospect and empathize with their situation (their immediate fears and desires), you instantly capture their interest and open their minds to be willing to listen to your solutions.
  • Create Desire by Matching Your Services Perfectly to Their Fears and Desires. When you demonstrate how your services solve problems or deliver benefits for your prospects and clients better than any other option – in a way that’s risk-free for them – you automatically make yourself a stand-out choice for their business. The art of persuasion is simply matching your solution perfectly to the problems and desires your prospect faces.
  • Stimulate Action with an Irresistible Offer and Call to Action. Remember this: No one will call you without a self-serving, almost irresistible reason for calling. So you need to give prospects reasons to call. For lead generation, offer special reports, preferred lists of homes and other “magnets” that will motivate people to seek you out. When closing a listing presentation, list out all the “things” you will DO for them, and make an offer that will have them saying, “we’d have to be fools to pass this up!” If you don’t include an offer, combined with an urgent call to action, chances are your prospects are going to procrastinate. And procrastination in this business means an empty checkbook!

One final note… these three “M’s” of marketing success are not magic bullet solutions.

It’s up to you to take action and consistently apply them in your marketing. Once you really understand each of these ingredients and USE them, you’ll have a reliable way of creating promotions that work instead of just a fizzle of response.

If you want your promotions to bring you a steady stream of commissions and clients, go and review every promotion you have right now against each of these ingredients of successful marketing.

Keller Williams Red Stick Partners
Services 8686 Blue Bonnett Blvd Baton Rouge LA USA Phone:(225) 768-1800
Fax: 985-727-7001
Team Leader: Mary Garner Devoe
Regulatory Jurisdiction: Louisiana
Broker and Associates licensed with the Louisiana Real Estate Commission

Licensed in Louisiana. Each office independently owned and operated. All information provided is deemed reliable but is not guaranteed and should be independently verified. Properties subject to prior sale or rental.

Equal Housing Opportunity If you have a brokerage relationship with another agency, this is not intended as a solicitation. All information deemed reliable but not guaranteed.